Terms of services

At RuBy Nails & Spa, we are committed to providing a clean, relaxing, and professional environment for all of our clients. To ensure a smooth and enjoyable experience, please review our salon policies before booking an appointment.

1. Appointments & Walk-Ins
    •    We recommend booking appointments in advance to secure your preferred date and time.
    •    Walk-ins are welcome and will be accommodated based on availability.
    •    A deposit may be required for group bookings or special events.
2. Cancellations & No-Shows
    •    If you need to cancel or reschedule your appointment, please provide at least 24 hours' notice.
3. Late Arrivals
    •    If you arrive more than 15 minutes late, your appointment may need to be rescheduled or modified to fit the remaining time available.
4. Service Guarantee & Refund Policy
    •    Your satisfaction is important to us. If you are unhappy with your service, please inform us before leaving the salon, and we will do our best to correct the issue.
    •    We offer complimentary repairs for chipping, lifting, or breakage within 3 days of your service. After this period, standard service fees apply.
    •    No refunds are provided for completed services. However, if an issue arises due to a fault in our work, we will make reasonable efforts to resolve it.
5. Health & Safety
    •    We follow strict sanitation and hygiene protocols to ensure a safe environment for our clients and staff.
    •    If you have fungal infections, open wounds, or contagious conditions, we may refuse service to protect the health of others.
    •    Please inform our staff if you have allergies, sensitivities, or medical conditions that may affect your service.
6. Children & Guests
    •    For safety reasons and to maintain a relaxing environment, we ask that young children be supervised by an adult at all times.
    •    Guests who are not receiving services are welcome but must remain seated in designated waiting areas.
7. Payments & Pricing
    •    We accept cash, credit/debit cards, and digital payments (such as Apple Pay or Venmo, if applicable).
    •    Prices are subject to change without prior notice.
    •    While tips are always appreciated, cash tips are preferred to directly benefit our dedicated team members.
8. Gift Cards & Promotions
    •    Gift cards are available for purchase and can be used toward any service.
    •    Gift cards are non-refundable and cannot be redeemed for cash.
    •    Promotional discounts and offers cannot be combined unless stated otherwise.
9. Personal Belongings
    •    RuBy Nails & Spa is not responsible for lost, stolen, or damaged personal items. Please keep valuables with you at all times.
10. Right to Refuse Service
    •    We reserve the right to refuse service to anyone who is rude, disrespectful, disruptive, or exhibits inappropriate behavior toward staff or other clients.
11. Changes to Our Policies
    •    We reserve the right to update or modify these policies at any time. Changes will be posted on our website and take effect immediately.
By booking an appointment or receiving services at RuBy Nails & Spa, you agree to abide by these policies. We appreciate your cooperation and look forward to serving you!